Grand City Hotel Cancun, Cancun (MX) - Deals & Reviews

We had a fantastic stay with super comfy beds and a cozy pull-out sofa for the kids. The small pool area had nice lounge chairs, perfect for relaxing after our days out. Unfortunately, there was some noise now and then, but it didn't stop us from enjoying our trip! 🌞

friendly staff but lacking room cleanliness

The staff showed exceptional friendliness and support, making us feel welcomed. Our family suite had a spacious layout, ideal for our children to play comfortably. Additionally, the location offered easy access to nearby attractions, which was very convenient for our family outings.

The overall cleanliness of the room could have been better.

Nice big rooms with great breakfast, but parking can be tight at times.

the grand city hotel was a lovely stay. the staff were excellent and very accommodating. our suite was a nice size with a couch, fridge, and microwave. breakfast by the pool was delicious too! it’s only a 15-minute walk to mercado 28, making it super convenient.

can recommend

Had an awesome time with friends! The hotel had a golf course and a 24h front desk, which made planning our outings super easy.

The noise from the bar next door was pretty disruptive. The live band played really loud music late into the night, making it tough to sleep some nights.

Really good choice for a couple of nights in Cancun with great value for money. Had a lovely dip in the pool which was refreshing after our day out. Be prepared for some hustle and bustle, it's a lively area!

The hotel was beautifully designed with modern, streamlined decor. The spacious rooms and clean common areas were easily accessible, making my stay comfortable. The helpful staff also ensured that I felt welcomed throughout my visit.

Noise from nearby bar could be disruptive.

The room was spacious with a couch, fridge, and microwave. Super comfy beds plus the air conditioning worked perfectly. I loved the fresh smell of the towels and sheets. It had everything we needed, but the plumbing was a bit iffy. the shower pressure could be better and we had to flush the toilet a couple of times. Not a big deal though, considering how nice the overall stay was.

spacious rooms near local eateries and cultural sites

I loved my stay here because the staff were super friendly and my room felt like a little apartment with a fridge and a microwave, making it comfortable for my weekend getaway. plus, it’s just a short walk to delicious dining spots and the nearby Casa de Cultura Cancun, allowing me to explore the local culture easily. It's perfect for solo travelers who enjoy walking around the city and discovering landmarks.

The hotel staff were friendly and helpful, making our stay more enjoyable.

The room at Grand City Hotel impressed me with its spaciousness and modern decor. It featured a clean environment and included a refrigerator, which was a nice touch. The location was decent, allowing easy access to public transportation for the beach without being in the touristy area. However, I encountered some significant issues during my stay. Check-in was strictly at 3 PM, which I found a bit rigid, especially having arrived at 2 PM. The staff didn't provide helpful directions for nearby attractions or dining options, making us feel a bit lost. The real problem hit when we returned to the hotel in the evening. The noise from the nearby Highway 666 bikers bar made it impossible to relax, and by the time we spoke to reception, we learned the music would continue until 3 AM. Our request to change rooms was denied, and although a different room was eventually offered, it was nearly as noisy. For the price we paid, I expected a better experience regarding comfort and quietness. Unfortunately, I left without any response or refund from the hotel, which left a sour taste in my mouth.